Torbay Hypnotherapy complies with their obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate measures are in place to protect personal data.

I use your personal data for the following purposes:

  • To deliver the services that clients have requested
  • To contact those clients as necessary in accordance with the services they have requested
  • To maintain my own accounts and records

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with the need to maintain the possibility of access to client data (as a result of returning clients or those who may wish to lodge a complaint in respect of my professional services to either my professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed); I retain client data for a minimum period of 7 years.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data (paper based and stored in a locked, fireproof cabinet) which Hypnotherapy Torbay holds about you;
  • The right to request that Hypnotherapy Torbay corrects any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for Hypnotherapy Torbay to retain such data;
  • The right to withdraw your consent to the processing at any time;
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data.


  • The right to lodge a complaint with the Information Commissioners Office. (See below).

Complaints Notice 

The client has the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way that I am handling their data